Refund policy

Return & Refund Policy

At Lovelle Nest, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help with a simple and fair return process.

Return Eligibility

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

The item must be unused, unwashed, and in its original condition
All original packaging, tags, and accessories must be included
The product must not show signs of use, damage, or alteration caused by the customer
Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene, safety, or limited-edition reasons, the following items are non-returnable:

Clearance or sale items
Gift cards
Personalized/customized products
Certain personal-use or hygiene-related items (if applicable)

Please read product descriptions carefully before placing your order.

Return Process

To initiate a return, please contact us at theluxedition11@gmail.com within 7 days of receiving your order.

Please include:

Your order number
Reason for return
Photos of the product (if damaged or defective)

Once your request is approved, we will provide further return instructions.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.

Exchanges

We currently offer exchanges for damaged, defective, or incorrectly delivered products only.

If you would like an exchange, please contact us within 48 hours of delivery at theluxedition11@gmail.com along with clear photos of the issue.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order details.

We will review the issue and arrange a replacement, exchange, or refund wherever applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method for returns, as we are not responsible for lost return packages.